FAQ

Skoove is available in two tiers:

• Sign up for free to use Skoove Basic with free access to selected lessons from our courses.
• Skoove Premium offers full access to all courses with new lessons added every month and one-on-one support from our piano instructors. Skoove Premium is a subscription.
  Skoove Premium is available in these standard plans:
  • 1 month subscription at €19.99 / $19.99 / £17.99 per month
  • 3 month subscription at €13.33 / $13.33 / £10.99 per month (€39.99 / $39.99 / £32.99 charged every 3 months)
  • 12 month subscription at €9.99 / $9.99 / £8.33 per month (€119.99 / $119.99 / £99.99 charged every 12 months)

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You’ll need:

• PC or Mac made in the last 5 years. If you want to use Skoove in acoustic mode, you need an acoustic piano/ instrument with speakers and a computer with microphone
• Skoove is well tested on both Mac and Windows using Chrome. Linux is untested
• We support the latest iOS version and the iPhones that run it. Find the devices supporting the latest iOS version at the bottom of this page
• We support the latest iPadOS version and the iPads that run it. Find the devices supporting iPadOS at the bottom of this page
• Skoove might also run on older devices / iOS versions. Download the app for free and give it a try.
• Windows tablet
• Chromebook
• A reasonably fast internet connection
• Android is not yet supported

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Skoove is best suited for adults and teenagers (ages 12+) as it uses cutting-edge computer technology and offers a wide range of genres and courses to learn the piano.

However, we know younger kids enjoy learning and having fun with Skoove, and we recommend they do the lessons together with an adult for extra guidance.

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We’re constantly adding features to Skoove. Please give us feedback about the features you’d most like to see.

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Yes, you can. All you need to do is select “acoustic piano” under Keyboard Settings and follow the instructions there.

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You can use Skoove with your computer-keyboard on a limited amount of lessons. In these lessons, simply follow the instruction ‘Play with your computer keyboard’.

Skoove is designed to teach you how to play piano, so you make best use of the app with a keyboard or piano. Please see below for our keyboard recommendations.

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Skoove partnered with many great piano brands to ensure compatibility. On top, most of the below keyboards will ship with a free trial for Skoove (subject to availability in your region)

Most Alesis, Kawai, Korg, Roland, Samick, and Williams keyboards/pianos will work perfectly with Skoove. Here are some recommendations for you:

• Alesis Harmony 61 ~ $/€150
• Alesis Recital Pro ~ $/€400
• Kawai ES-110 ~ $/€600
• Kawai CN-17 ~ $/€900
• Korg XE20 ~ $/€900
• Korg B2 ~ $/€400
• Roland GO Series ~ $/€300
• Roland FP-30 ~ $/€600
• Samick SP-1000
• Samick NSP-270
• Thomann DP-26 ~ $/€300
• Thomann SP-5600 ~ $/€360
• Williams Legato ~ $/€300
• Williams Rhapsody ~ $/€600

All of these can connect to Skoove with a USB cable (sometimes not included).

Generally avoid low cost/no-name brands. We find that they frequently loose MIDI connection and your joy of playing with them will be limited.

Many low and mid-level keyboards are sold without a power adapter or keyboard stand. Double-check that at least a power cord is included (or buy one separately) so you won’t have to constantly swap out batteries.

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Yes, you can connect most old keyboards to Skoove without any trouble.

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Keyboards usually come with either a USB or MIDI port. Check the back or underneath and look for something like this:

If you’ve got both, USB is usually easier to work with. Once everything is connected, your keyboard should show up in Skoove. Check the answers below in case you need help with the USB cable or MIDI cable.

If your keyboard isn’t showing up in Skoove, check your keyboard manufacturer’s website to see if a driver is available. Try installing it if you can find one.

Don’t have either type? If your keyboard only has a headphone jack (or nothing at all), that means it can’t send the MIDI data Skoove requires. Unfortunately, the only real solution in that case is to try a different keyboard or play without the feedback features. The good news is that all but the lowest-end keyboards usually have at least one of these ports.

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There are different ways to set up your MIDI/USB Keyboard with Skoove on iPhone / iPad:

• Connect via ‘USB Camera Adapter’:Keyboards usually come with either a USB or MIDI port. For iPhone / iPad with a Lightning connector, first connect your USB cable to the keyboard and to a ‘Lightning to USB Camera Adapter’ (pic. 1). You will need a ’30-pin to USB Adapter’ for older iPhone / iPad (pic. 2). Then plug the suitable adapter into the iPhone / iPad. We recommend using only original Apple adapters.Note: The iPhone / iPad may not have output enough power for your MIDI controller.
  

  

  

• Connect via ‘iRig MIDI 2’:More expensive is the connection via the ‘iRig MIDI 2 Connector’ (pic. 3). However, if you need a MIDI In, Out and Thru Adapter (you won’t need this for Skoove), you can use this device like a standard MIDI interface.
  

  

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Connecting a USB-powered MIDI device should not be any different from one that is powered by a power adapter. For more details, please check our FAQ entry ‘How do I setup my MIDI/USB-keyboard with Skoove on iPhone/iPad’.

iOS devices only have one port which is used to charge and to connect a MIDI device. However, there are dual-splitter devices available on the iOS accessories market.

• Log in to the Skoove app
• Press the Menu button
• Select ‘Settings’
• Select ‘Piano/Keyboard’ on the Settings page
• Select ‘Bluetooth’ on the Keyboard Settings page
• (Press ‘OK’ when you are asked to allow Skoove to use Bluetooth)
• Make sure Bluetooth is enabled on your Bluetooth MIDI device
• Select the name of your Bluetooth MIDI device from the list
• Select ‘Continue’ when your Bluetooth MIDI device is connected
• Follow the instructions on the following pages

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We recommend you check for the latest downloads, drivers, and updates for your keyboard’s brand. Search the web for “(type your brand and model name), driver, download”. If this doesn’t work, try the brand’s website and search their help, support, knowledge base, and/or download sections.

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Thomann MIDI USB 1×1

M-Audio USB Uno USB-MIDI-Interface:

These two are the most compatible and affordable USB-to-MIDI adapters we’ve found. They work with everything, don’t require drivers, and cost only about $/€15-30.

Make sure that you wire the MIDI cables correctly: The In cable goes to your keyboard’s MIDI Out port.

Do not buy cheap or generic MIDI adapters, as incompatible and flakey adapters can cause problems. Do not buy this adapter in particular

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Yes, you may already have this cable if you have a printer or scanner. The standard A-to-B USB 2.0 cable is easy to find and is only a few dollars/euros.

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For keyboards with built-in speakers, we recommend you use those.

If your keyboard doesn’t have speakers, you can also use the speakers of your computer. Please select I use a keyboard controller on the sound settings page.

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Most PC/Mac speakers will work well (provided you don’t turn up the volume on your keyboard too high). If you prefer, you can connect the PC/Mac to your hifi system.

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Simply plug your headphones into the sound output from the PC/MAC and select I use headphones on the keyboard or sound settings. Turn down the volume of your e-piano if necessary.

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Our goal is for Skoove to work for every user. If something doesn’t work the way you expected, please report it using the chat in the lower right or the contact form. We usually respond within one day (except on weekends).

• Go to www.skoove.com and log in / sign up with your username and password. If you don’t have a Skoove account yet, press Start now to sign up.
• Click on Start Premium or go to your ‘account settings’ in the menu
• Scroll down on the ‘Start Skoove Premium Now’ page to the box Enter Coupon
• Enter your coupon and press Apply
• Fill in your payment details and press Start my Skoove Premium

• Open the menu and go to your account settings.
• Click the link at the bottom of your account page: Would you like to cancel your subscription?.
• The ‘manage subscription page’ shows the option to select a reason for unsubscribing.
• Select a reason or choose Other and enter a different reason in the textfield.
• Click the Continue button at the bottom of the page.
• Then click the button Unsubscribe at the bottom of the page to cancel your subscription.

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The Skoove app is available for iPhone and iPad.

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• On your iOS device go to ‘Settings’.
• Select ‘iTunes & App store’ from the menu.
• Click on your ‘Apple ID: [your email address]’. (If you are not signed in yet click on ‘Sign in’. Enter your app store credentials and click on your ‘Apple ID: [your email address]’ after).
• Click on ‘View Apple ID’ in the popup.
• Scroll down in the Account menu to ‘Subscriptions’.
• You should see all of your current and expired iOS subscriptions, including any subscriptions for Skoove.
• If you have a running subscription that you can cancel, you will see a cancel option.

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• Open the menu and go to your account settings.
• You now see your running subscription with a button: Change Payment Details.
• Click this button.
• Now the payment details are shown and you can change your payment details.
• When you are done click the button Update Payment Details.

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