General Terms and Conditions of Business

1 Introduction

Skoove is an online learning system (“Skoove”) operated by Learnfield GmbH, (“Learnfield”) with headquarters at Karl-Marx-Allee 85, 10243 Berlin, Germany, under the internet domain www.skoove.com which you can use to learn to play piano in an easy, fun and efficient manner. Skoove is available over your internet browser and through iOS application.

With your registration with Skoove you (the “User”) agree to these general terms and conditions of business (“T&C”). By completing the registration, you enter into a valid contract with Learnfield. Please read these T&C carefully, as they make up the legal framework applying to the use of Skoove.

Skoove offers some free content and features, but it is not completely cost-free. Services that are only offered for payment are detailed and clearly marked on the www.skoove.com. The content is professionally produced and ad-free. To allow for a high standard of technology and learning material, fees are necessary. However, they are not charged without explicit warning to the User. The User will not be charged for limited, trial use, nor through registration. Please also take a look at the details on data protection.

Please also take a look at the details on data protection.

2 Scope, Definitions

2.1 Skoove exclusively addresses private individuals or consumers, so that only they may be registered. The T&C apply to these non-commercial Users of Skoove. Any deviating or supplementary provisions agreed upon the conclusion of the contract shall only apply if agreed between the parties and drawn up in writing. The T&C apply both to free services and services against payment provided by Skoove.

2.2 In case you purchase Skoove in the Apple iTunes Store, you are entering a contract with Apple and the terms of use and payment of Apple apply. Please note that in this case you will also have to contact Apple if you wish to withdraw or cancel your contract.

3 Registration and Conclusion of the Contract

3.1 Each User may only register once. The User is obligated to provide complete and truthful information in the sections provided on the registration form.

3.2 The contract between the User and Learnfield regarding the use of Skoove is concluded when the User completes and sends the registration form by clicking the respective order button and accepts the T&C.

3.3 After registration, Learnfield will send the User an automatic confirmation by email. The email contains a hyperlink via which the User can verify that the email address stated is correct. The User undertakes to provide that verification. Until verification is not provided, Learnfield may restrict or prevent access to Skoove at any time.

3.4 If prices are quoted at Skoove, they are including the valid statutory value added tax.

4 Free Use of the Basic Content of Skoove (Basic Contract)

4.1 Registration on Skoove is free of charge to the User. Also, the use of subset content to try Skoove is free.

4.2 The contract for using the free content of Skoove (Basic Contract) is concluded for an unlimited period and may be terminated without notice by either party to it at any time, as long as no payed services are used (Premium Contract).

4.3 To terminate the Basic Contract, the User must use one of the available communication channels (e.g. Email or contact form) to inform Learnfield about his termination request.

4.4 The User account will be deleted upon termination of the Basic Contract.

4.5 Basic Contracts may be terminated at any time by Learnfield without reasoning.

5 Services Subject to Fees (Premium Contracts)

5.1 For full access to all content on Skoove (Premium Services), fees will be charged if this is indicated and the User orders it.

5.2 The use of Premium Services is possible on a subscription basis (Premium Contract).

5.3 Premium Contracts are concluded for the time specified in the individual order. The remuneration / invoice amount for the subscription term is payable on conclusion of the contract. After each subscription term, the contract renews itself automatically or the term agreed upon, unless the User cancels the service before the term runs out. The full invoice amount of each renewal term will be charged on the first day of the renewal.

5.4 Billing type, prices and term are defined in each offer and are summarized prior to the end of the order process. The contract for ordering Premium Services becomes binding by pressing the related order button.

5.5 Premium Contracts can be terminated by the User by clicking the respective link which can be found in the user settings. After confirmation of the termination by the user, Learnfield confirms the termination by email.

5.6 The right to termination due to cause remains intact.

5.7 Learnfield has the right to cancel Premium Contracts at any time without giving reasons with the termination taking effect at the end of the respective term.

6 “Money-Back Guarantee” for Premium Contracts

6.1 You are entitled to terminate your premium contract at any time. How to cancel is described in chapter 5.5. If you cancel your premium contract within the first 14 days after concluding the contract, the usage fee paid will be repaid completely on your request. This does not apply for renewals of Premium Services. To exercise the “Money-back Guarantee”, you must inform us of your decision. To do so, you can use all provided means of communication - e.g. an e-mail to info@skoove.com or our Contact Form.

6.2 The “Money-back Guarantee” applies in addition to the statutory cancellation right in accordance with Section 9.

7 Payment Methods

7.1 Usage fees for premium services are payable in advance.

7.2 The User may effect payment by using one of the payment methods specified such as credit card, SEPA direct debit or others.

7.3 Billing takes place digitally by email. Paper billing will not occur.

7.4 It is deemed to be agreed that a shortened notice period of 2 days applies to payments by SEPA direct debit.

8 Coupon Codes

8.1 After entering a valid coupon code, the user will get access to the Premium Service for a discounted price.

8.2 Coupon codes can only be used at initial conclusion of a premium contract.

8.3 When the User uses a coupon code enabling free access to a Premium Service, no charge will occur and accordingly, no bill will be send. The length of free access depends upon what is specified by the coupon code.

8.4 Is the discounted access to the Premium Service limited in time, the user will be informed about the expiry by email before the discounted usage phase ends.

9 Right of withdrawal for consumers | Instructions on withdrawal

A consumer is any natural person who concludes a legal transaction for purposes that are not attributable to either their commercial or their independent professional occupation. The following right of withdrawal is only applicable to consumers.

9.1 Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract. To exercise the right of withdrawal, you must inform us (Learnfield GmbH, Karl-Marx-Allee 85, 10243 Berlin, Germany, e-mail: info@skoove.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, e-mail or contact form).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

9.2 Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

10 Content and Accessibility of the Music Portal and Liability

10.1 Learnfield strives to ensure that Skoove functions properly at all times. However, Learnfield does not guarantee uninterrupted access.

10.2 For providing its service, Learnfield uses the technologies currently and commonly used in the field. To be able to make full use of the services offered by Learnfield, the User must likewise use these technologies (e.g. up-to-date browser technologies) or enable their use on its computer (e.g. activate Java Script, enable cookies and pop-ups). If older or not commonly used technologies are used, the User might only be able to make limited use of the services provided by Learnfield.

10.3 Claims for damage on the part of the User are excluded unless stated otherwise below. The exclusion does not extend to damage claims asserted by the User arising from death or injury to body or health or infringement of essential contractual obligations (cardinal obligations) as well as the liability for other loss or damage caused by a premeditated or grossly negligent contractual infringement on the part of Learnfield, its legal representatives or vicarious agents. Essential contractual obligations are those which must be met to achieve the goal intended by the contract. A “cardinal obligation” or “essential contractual obligations” are obligations the discharge of which enables the contract to be properly performed in the first place and the contracting party usually relies on and may rely on.

10.4 In the event of infringement of essential contractual obligations, Learnfield shall only be liable for contractually typical, foreseeable loss or damage if the infringement was due to ordinary negligence unless it is a case of damage claims asserted by the User arising from death or injury to body or health.

10.5 The restrictions as set forth under Sections 10.3 and 10.4 shall also apply to the benefit of Learnfield’s legal representatives and vicarious agents if claims are asserted against them directly.

11 Intellectual Property Rights

All through our website and through our services spread texts, images, music representations, cover arts, musical compositions and other works subject to intellectual property rights. Any use not in relation with the provided services requires the prior consent of Learnfield.

12 Final Provisions

12.1 Agreements between Learnfield and the User shall be subject to the laws of the Federal Republic of Germany. The UN Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

12.2 The Parties agree to exclude those provisions of the German international civil law, that may cause the exclusive application of any other jurisdiction.

12.3 The Parties agree on the exclusive jurisdiction of the courts at the place of business of Learnfield, if the User does not have a residence in Germany.

12.4 Should individual points of these T&C be legally invalid, the remaining portions hereof shall be unaffected and remain binding.

12.5 Learnfield reserves the right to modify these T&C at any time and without indicating the reason for such modification, as far as those modifications are based upon changes in the services provided by Learnfield, changes of Skoove or upon legal changes or changes due to technical requirements. This includes Learnfield offering new services. If relevant for the User, the modified T&C shall be sent to the User in advance by email. If the User does not object to the modified T&C within a period of six weeks, they are deemed to be accepted. If the User objects, Learnfield may close the User’s account and receive a refund for any the rest of the respective subscription term. Learnfield shall separately point out these legal consequences in the email with the modified T&C.

Learnfield GmbH: Headquarter at Karl-Marx-Allee 85, 10243 Berlin, Germany

Skoove is a fun and effective music learning platform that offers interactive online piano courses. With Skoove, anyone can learn to play. Start your piano learning journey now!

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EU Skoove is supported by the European Union through a fund for regional development.